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RETURN AUTHORIZATION REQUEST

Use this form to receive a Return Authorization number for all pump returns and service evaluations. Contact Becker by phone or email for assistance.

Please note:
Your RA# is valid for 30 days. The repair estimate is good for 45 days. If no action is taken within 45 days, the unit and any accessories sent will be scrapped.

Item must have RA number clearly marked on the outside of the shipping container. Disassembly of the unit(s) prior to shipping may void the warranty or affect the cause of failure analysis.

Freight Collect shipments will NOT be accepted.

Fees (when applicable):

All repairs not within the warranty period require an evaluation fee. A purchase order for the $125 standard evaluation fee is required prior to starting the evaluation. Evaluation fees will be credited toward the repair or purchase of replacement.

Information & Resources

How to Choose a Vacuum Pump

Choosing the right vacuum pump can ensure that your operations will be the most cost and energy-efficient, with the least maintenance and minimal downtime.  In this article, the experts at Becker offer their advice on how to make the optimal selection for your application – whether it be secondary packaging,...

What to Do if Your Vacuum Pump is Making a Loud Noise

Your vacuum pump may have been running smoothly for some time, all the while producing a continuous humming sound. But what does it mean when the noise level rises? Should you be concerned?  In this post, we examine the many possible reasons for loud noises or a rattling sound coming...

Quality vs. Upfront Cost: Comparing Vacuum Pumps

It’s common for purchasing managers to choose a vacuum pump at or near the lowest price available. However, the quality of the pump significantly impacts the cost and performance of the pump over its lifespan.  In this article, we dive into the many factors affecting the lifetime cost of high-quality...

5 Common Problems With Vacuum Pumps

With so many types and brands of industrial vacuum pumps on the market today, a wide range of issues can arise that can negatively impact your business.  In this post, we examine the five most common problem areas and how to resolve them – whether repairing or replacing the pumps...

The Most Valuable Feature of High-Quality Vacuum Pumps

While you expect most quality vacuum pumps to offer performance, reliability, and ease of use right out of the box, you won’t find the most valuable feature of leading brand pump equipment listed on a spec sheet. That’s because only the leading vacuum pump manufacturers deliver superior post-sale technical support...

Case Study: Vacuum Solutions for a Maple Syrup Producer

This case study focuses on Ripple Road Maple, a renowned maple syrup producer based out of Norwich, NY. An innovative company, Ripple Road Maple stays up to date with the best and newest technologies in their industry to ensure their products are of the highest quality. Our friends at Ripple...