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RETURN AUTHORIZATION REQUEST

Use this form to receive a Return Authorization number for all pump returns and service evaluations. Contact Becker by phone or email for assistance.

Please note:
Your RA# is valid for 30 days. The repair estimate is good for 45 days. If no action is taken within 45 days, the unit and any accessories sent will be scrapped.

Item must have RA number clearly marked on the outside of the shipping container. Disassembly of the unit(s) prior to shipping may void the warranty or affect the cause of failure analysis.

Freight Collect shipments will NOT be accepted.

Fees (when applicable):

All repairs not within the warranty period require an evaluation fee. A purchase order for the $125 standard evaluation fee is required prior to starting the evaluation. Evaluation fees will be credited toward the repair or purchase of replacement.

Information & Resources

Should You Repair or Replace Your Medical Vacuum System?

Making the right choice about repairing or replacing a pump ensures your medical vacuum system meets the NFPA 99 Health Care Facilities Code and safeguards your peace of mind. Good maintenance decisions can minimize the upfront and long-term costs of equipment. This is especially true for life-sustaining technology, like a...

Sizing Your Central Medical Vacuum System

When you know your medical vacuum system well, it’s obvious when the system is struggling. Maybe the pumps run constantly, or cycle on and off too frequently.  This blog will focus on central medical vacuum system size and design, and how it can affect your system’s performance. We’ll cover the...

Central Medical Vacuum Pump Technology

CENTRAL MEDICAL VACUUM PUMP TECHNOLOGY With today’s medical vacuum pump technology, a facility can strengthen its operations with better reliability and functionality. A high-quality vacuum system with the right features gives your healthcare facility a competitive advantage. Before purchasing a medical vacuum system, a buyer should fully understand the standard,...

Servicing Your Central Medical Vacuum System

Healthcare and laboratory professionals rely on medical systems to provide patients with much-needed critical care. By properly servicing your medical vacuum system, you help them succeed in their roles. After all, superior care requires superior equipment. This blog will explore the maintenance needs of several vacuum systems, explain the benefits...

Life-Sustaining Central Medical Vacuum Control Panel Features

Facilities managers in charge of a hospital’s vacuum system rely on the central medical vacuum control panel as part of their job. The panel represents the “brains” of the vacuum system, and staff use it to monitor, manage, and maintain vacuum pressure when and where it’s needed throughout a facility....

Upgrading the Older Pumps of a Hospital’s Medical Vacuum System

This case study highlights how Becker helped a Cincinnati-area hospital swap out their old, faulty vacuum pumps for a new, reliable system in less than an hour. A hospital’s medical vacuum system is critical; any failure of this life-sustaining equipment could be disastrous. The Facilities Manager at one Cincinnati-area hospital...